CHI NHÁNH CÔNG TY TNHH OLAM VIỆT NAM

Địa chỉ : Lô E05, Khu Công Nghiệp Long Bình, Biên Hoà, Đồng Nai

Điện thoại : 061.3992 124/ 126

Website : www.olamonline.com

Olam International is a leading global integrated supply chain manager with a portfolio of 20 agricultural products and food spices (Nut megs/ pepper, other spices...). Established 22 years ago at many countries in the world, we have a direct presence in 65 countries.

Being one branch of Olam Internation, OLAM Bien Hoa - located at E05, Loteco IP, Bien Hoa, Dong Nai manufactures pepper and other spices ( Nut Meg/other spices) to export to many, many countries in Europe/ Asia and other countries in around the world.

1

Hành chính - Văn phòng, Thư ký - Trợ lý, Ngành nghề khác, Khách sạn - Nhà hàng, Ngành nghề khác

Hồ Chí Minh, Bình Dương, Đồng Nai

Nhân viên

Đại học

4 Năm

nu

Nhân viên chính thức

Thỏa Thuận

Duties:
- Create a database to hold all customer complaints. The complaint table should include fields for the contact details of the customer, the type of product they purchased, the date the letter/email was received, nature of complaint and the date the product was purchased. The database should also include a large notes section for any additional information.
- Locate the origin of the source of complaint in our process line and assign a particular individual (process centre manager) or group of individuals (process team). Make a copy of each customer complaint and assign it to the applicable manager and get investigation report.
- Do a detailed on-site investigation in the plant to understand the root cause of the complaint
- Scan a copy of the complaint to an electronic file. Create a folder on the system for each complaint. Catalog the files properly for easy traceability.
- Place the hard copy of the complaint letter in a file. Maintain a system to follow up on the complaint.
- Discuss with the team and make detailed investigation report, with root cause of the complaint & corrective action plan.
- Ensure that the investigation report reaches the customer in the stipulated time period
- Make a system to close the complaint in a time bound manner.
- In case of corrective actions planned, do follow up with the concerned manager to ensure that corrective actions are in place, as scheduled.
- Do continuous audit of the plant to ensure that complaints of similar nature are not repeated
- Weekly review of complaints with operations team.
+ 13th month bonus.
+ Other bonus by financial situation of company.

Candidates can send the CV (CV in Engish is must) to email to Ms.Linh 's email : [email protected]

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